Return & Refund Policy

At Cater Pro Equipment and Trailer, we want our customers to be satisfied with their purchases. If you are not completely satisfied with your order, please review our return policy below.

Returns

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, accessories, and documentation.

Certain items may not be eligible for return due to their size, condition, customization, or special-order status.

Return Authorization

Before sending an item back, customers must contact Cater Pro Equipment and Trailer to request return authorization. Unauthorized returns may not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We may request photos or other information to help assess the issue and determine the appropriate resolution.

Refunds

Once the returned item has been received and inspected, we will notify you whether your return has been approved. Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Return Shipping

Unless an item was received damaged, defective, or was sent incorrectly, the customer may be responsible for the cost of return shipping.

Original shipping charges may be non-refundable.

Exchanges

If you would like to exchange an item, please contact us before returning the product. Exchanges are subject to product availability and eligibility.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Cater Pro Equipment and Trailer
Germantown, Maryland, USA

We reserve the right to refuse returns that do not meet the requirements of this policy.